Shipping policy

Last updated: 11 August 2026

This Shipping and Delivery Policy explains how Jeeroul handles delivery for frozen ready-to-eat sous-vide chicken breast.

1. Delivery Coverage

Jeeroul currently delivers within supported West Malaysia delivery areas.

Orders are packed for cold-chain delivery from our fulfilment base in Bukit Mertajam, Pulau Pinang.

Delivery coverage may depend on postcode, route availability, delivery partner coverage, weather, public holidays, and operational constraints.

2. Delivery Fees

Current public pack sizes include West Malaysia delivery:

  • 12 packs: RM168
  • 20 packs: RM260

Any special delivery fee, re-delivery fee, or non-standard delivery arrangement will be confirmed with the customer before the order is confirmed.

3. Delivery Timing

Most confirmed orders are prepared for dispatch within 1 to 3 working days, subject to stock availability, route availability, courier cut-off, public holidays, and delivery partner schedules.

Klang area delivery may be arranged through local delivery partners where available. Kuala Lumpur and other supported West Malaysia areas are normally handled through cold-chain logistics.

Delivery timing is an estimate and is not guaranteed unless expressly confirmed by our team.

4. Customer Delivery Responsibilities

Customers must provide:

  • full name;
  • valid phone number;
  • complete delivery address;
  • postcode;
  • any useful delivery instruction.

Customers must ensure someone is available to receive the frozen order. If the delivery partner is unable to complete delivery due to inaccurate information, unreachable customer, rejected delivery, or no receiver available, additional delivery fees or delays may apply.

5. Receiving Frozen Products

Customers should check the delivery as soon as it arrives.

Once received, place the packs into the freezer immediately and keep frozen at -18C.

Do not leave frozen products at room temperature for an extended period.

6. Delivery Issues

If there is a delivery, packing, or product condition issue, contact us on the same day you receive the order with:

  • order number or order details;
  • name and phone number used for the order;
  • delivery address;
  • clear photos of the box, label, packaging, and affected product;
  • a short description of the issue.

We will review the issue and advise the next step according to our Refund and Return Policy.

7. Delays Outside Our Control

Jeeroul is not responsible for delays caused by courier disruptions, incorrect address, inaccessible delivery location, customer unavailability, severe weather, public holidays, traffic disruptions, regulatory restrictions, or other events outside our reasonable control.

8. Contact

For delivery support, contact Jeeroul customer service:

  • Email: customer.service@jeeroul.com.my
  • Phone / WhatsApp: +60 16-253 0528
  • Address: 28, Lorong Kampar KU1, 41300 Klang, Selangor, Malaysia.