Terms of service

Last updated: 11 August 2026

Welcome to Jeeroul. These Terms and Conditions apply to your use of our website and your purchase of Jeeroul products through our website, WhatsApp, payment links, or any official sales channel operated by us.

1. Business Information

Trading name: Jeeroul
Company name: CTG4U JEEROUL SDN. BHD.
SSM registration no.: 202601004193 (1666290-X)
Website: https://jeeroul.com.my
Business address: 28, Lorong Kampar KU1, 41300 Klang, Selangor, Malaysia.
Customer service email: customer.service@jeeroul.com.my
Customer service phone / WhatsApp: +60 16-253 0528

2. Products

Jeeroul sells frozen ready-to-eat sous-vide chicken breast. Product details, pack sizes, flavours, prices, storage guidance, and delivery information are shown on our website and may be updated from time to time.

Current public pack sizes:

  • 12 packs: RM168
  • 20 packs: RM260

Available flavours may vary depending on stock availability.

3. Ordering Process

To place an order, customers may:

  • View the product, pack size, flavour options, and price on our website.
  • Select or tell us the preferred pack size and flavour mix.
  • Message us through the official WhatsApp link or any official sales channel shown on the website.
  • Provide required order details, including name, phone number, delivery address, pack size, and flavour allocation.
  • Review the order summary, delivery information, and payment instructions provided by our team.
  • Complete payment through the available payment method or payment link.

4. When A Sale Is Completed

An order is considered confirmed only after:

  • the customer has provided complete order and delivery details;
  • Jeeroul has confirmed product availability, delivery coverage, and payable amount; and
  • payment has been successfully received or verified.

We may decline, cancel, or hold an order if payment is not verified, delivery coverage is unavailable, stock is unavailable, information is incomplete, or the order appears suspicious or incorrect.

5. Prices and Payment

All prices are stated in Malaysian Ringgit (MYR), unless stated otherwise.

Prices may change from time to time. Any confirmed order will follow the price shown or quoted at the time the order is confirmed.

When online payment is available, payments may be processed by Fiuu or other approved payment channels. Depending on the payment method, the card, bank, or e-wallet statement may show Fiuu, Razer Merchant Services, the payment channel, or another approved payment descriptor.

6. Delivery

Delivery is subject to our Shipping and Delivery Policy. Customers must provide a complete and accurate delivery address and ensure someone is available to receive frozen food items during the delivery window.

7. Storage and Product Handling

Jeeroul products are frozen food items. Customers should place the products into a freezer as soon as they receive the order and keep them frozen at -18C until ready to use.

Jeeroul is not responsible for product quality issues caused by late collection, unsuccessful delivery due to inaccurate information, improper storage, thawing after delivery, or handling outside our control.

8. Returns, Refunds, and Issues

Returns and refunds are handled according to our Refund and Return Policy. Because Jeeroul products are frozen food items, returns are not accepted for change of mind after dispatch.

Customers must report delivery, packing, or product quality issues as soon as possible, preferably on the same day the order is received, with clear photos and order details.

9. Cancellation

Cancellation requests are handled according to our Cancellation Policy. Orders that have already been packed, dispatched, or handed to the delivery partner may not be cancellable.

10. Accuracy of Information

We aim to keep all website information accurate and updated. However, product availability, flavour availability, prices, promotions, delivery coverage, and delivery timing may change without prior notice.

If there is an obvious pricing, product, or description error, we reserve the right to correct the error and cancel or amend the affected order before fulfilment.

11. Customer Responsibilities

Customers are responsible for providing accurate order details, contact details, delivery address, postcode, and delivery instructions.

Customers are also responsible for checking the order summary before payment and notifying us immediately if any information is incorrect.

12. Limitation of Liability

To the maximum extent permitted by law, Jeeroul is not liable for indirect, incidental, consequential, or special losses arising from use of the website, delayed delivery, third-party payment or delivery interruptions, or improper storage or handling after delivery.

Nothing in these Terms limits any rights that cannot be excluded under applicable Malaysian law.

13. Personal Data

Personal data is handled according to our Privacy Policy.

14. Changes To These Terms

We may update these Terms from time to time. The latest version posted on our website will apply.

15. Governing Law

These Terms are governed by the laws of Malaysia.