Privacy Policy

Last updated: 11 August 2026

This Privacy Policy explains how Jeeroul collects, uses, stores, and discloses personal data in connection with our website, WhatsApp conversations, orders, delivery, payment, customer service, and related business operations.

This Policy is prepared with reference to the Personal Data Protection Act 2010 of Malaysia.

1. Business Information

Trading name: Jeeroul
Company name: CTG4U JEEROUL SDN. BHD.
SSM registration no.: 202601004193 (1666290-X)
Website: https://jeeroul.com.my
Business address: 28, Lorong Kampar KU1, 41300 Klang, Selangor, Malaysia.
Customer service email: customer.service@jeeroul.com.my
Customer service phone / WhatsApp: +60 16-253 0528

2. Personal Data We Collect

We may collect personal data that is necessary for our business and order fulfilment, including:

• name;
• phone number;
• email address;
• delivery address and postcode;
• order details, pack size, flavour selection, delivery notes, and customer preferences;
• payment status, payment reference, transaction details, refund details, and receipts;
• customer service messages, WhatsApp conversations, feedback, complaints, photos, and related records;
• technical information such as website usage, cookies, device information, and browser information.

We do not intentionally collect more personal data than is reasonably required for the stated purposes.

3. How We Collect Personal Data

We may collect personal data when you:

• visit or use our website;
• message us through WhatsApp or social media;
• place an order or request a payment link;
• complete payment through an approved payment channel;
• contact us for delivery support, refund, replacement, feedback, or customer service;
• respond to promotions, surveys, or marketing messages.

4. How We Use Personal Data

We may use personal data to:

• process, confirm, pack, deliver, and manage orders;
• contact customers about order details, flavour allocation, delivery, payment, refund, or product issues;
• verify payments and prevent fraud, suspicious transactions, or payment disputes;
• provide receipts, customer service, refunds, replacements, and dispute resolution;
• manage delivery through logistics partners;
• improve products, service quality, website experience, and customer communication;
• send marketing messages, promotions, or updates where permitted by law or with customer consent;
• comply with accounting, tax, legal, regulatory, audit, record-keeping, and compliance obligations.

5. Disclosure To Third Parties

We may disclose personal data only where necessary to operate our business, including to:

• payment gateways and payment channel providers, including Fiuu where applicable;
• banks, card issuers, e-wallet providers, and fraud prevention or dispute handling parties;
• delivery and logistics partners;
• website, e-commerce, cloud hosting, automation, messaging, and IT service providers;
• accounting, tax, legal, audit, and professional advisers;
• government authorities, regulators, law enforcement, or other parties where required by law.

We do not sell customer personal data.

6. Payment Data

When you pay through an approved payment gateway or payment channel, payment information may be collected and processed directly by that payment provider. Jeeroul does not store full card details on our website.

7. Marketing Communications

We may send service-related messages about your order, delivery, payment, or customer support request.

We may also send marketing messages where permitted or where you have agreed to receive them. You may opt out of marketing messages by following the unsubscribe instruction or contacting us.

8. Cookies and Website Data

Our website may use cookies, analytics, and similar technologies to operate the website, remember preferences, improve performance, and understand website usage.

You may adjust your browser settings to block cookies, but some website functions may not work properly.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including order fulfilment, customer service, dispute handling, accounting, tax, legal, and compliance requirements.

When personal data is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.

10. Security

We take reasonable administrative, technical, and operational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage method is completely secure. Customers should avoid sending unnecessary sensitive information through unsecured channels.

11. Access and Correction

You may contact us to request access to or correction of your personal data. We may ask for verification before processing such requests.

12. Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal of consent may affect our ability to process orders, provide delivery, handle refunds, or respond to support requests.

13. Cross-Border Processing

Some service providers used by us may store or process data outside Malaysia. Where this happens, we will take reasonable steps to ensure personal data is handled in line with this Policy and applicable law.

14. Updates To This Policy

We may update this Privacy Policy from time to time. The latest version posted on our website will apply.

Payment Policy

Last updated: 11 August 2026

This Payment Policy explains how payments are handled for Jeeroul orders.

1. Currency

All prices are stated in Malaysian Ringgit (MYR), unless stated otherwise.

2. Current Public Prices

Current public pack sizes:

• 12 packs: RM168
• 20 packs: RM260

Prices may change from time to time. Any confirmed order will follow the price shown or quoted at the time of confirmation.

3. Payment Methods

Available payment methods may include payment gateway, online banking, card, e-wallet, payment link, QR payment, or other methods approved by Jeeroul.

When online payment is available, payments may be processed securely through Fiuu or another approved payment channel.

4. Payment Descriptor

Depending on your selected payment method, your bank, card, or e-wallet statement may show Fiuu, Razer Merchant Services, the payment channel, or another approved descriptor instead of the Jeeroul trading name.

5. Order Confirmation

An order is confirmed only after Jeeroul verifies:

• complete customer and delivery details;
• pack size and flavour allocation;
• product availability;
• delivery coverage;
• successful payment or payment verification.

6. Failed, Pending, or Duplicate Payment

If a payment is unsuccessful, pending, duplicated, or appears incorrect, contact us immediately with:

• name and phone number used for the order;
• order details;
• payment reference or transaction ID;
• screenshot or proof of payment where available.

We will review the payment status and advise the next step.

7. Refunds

Approved refunds are handled according to our Refund and Return Policy and Cancellation Policy.

Refund processing time may depend on the payment gateway, bank, card issuer, e-wallet provider, or payment channel.

8. Contact

For payment support, contact Jeeroul customer service:

• Email: customer.service@jeeroul.com.my
• Phone / WhatsApp: +60 16-253 0528
• Address: 28, Lorong Kampar KU1, 41300 Klang, Selangor, Malaysia.

Cancellation Policy

Last updated: 11 August 2026

This Cancellation Policy explains when Jeeroul orders may be cancelled or amended.

1. Before Payment

If payment has not been completed, customers may request to cancel or amend the order by contacting us through WhatsApp or the sales channel where the order was placed.

2. After Payment But Before Packing

If payment has been completed but the order has not yet been packed or prepared for dispatch, we may be able to cancel or amend the order.

Contact us as soon as possible with:

• order number or order details;
• name and phone number used for the order;
• requested cancellation or amendment.

3. After Packing or Dispatch

Once an order has been packed, prepared for cold-chain dispatch, handed to the delivery partner, or dispatched, it may not be cancellable due to frozen food handling and fulfilment costs.

Any delivery, packing, or product issue after dispatch will be handled under our Shipping and Delivery Policy and Refund and Return Policy.

4. Cancellation By Jeeroul

Jeeroul may cancel or hold an order if:

• payment is not received or cannot be verified;
• product or flavour stock is unavailable;
• delivery address is outside supported coverage;
• customer information is incomplete or inaccurate;
• the order appears suspicious, fraudulent, abusive, or incorrect;
• there is an obvious pricing, listing, or operational error.

If Jeeroul cancels a paid order, we will arrange a refund according to the payment method and applicable payment provider process.

5. Refunds For Cancelled Orders

Approved refunds for cancelled paid orders will normally be processed through the original payment method or another method confirmed by Jeeroul.

Refund timing may depend on the payment gateway, bank, card issuer, e-wallet provider, or payment channel.

6. Contact

For cancellation or order amendment support, contact Jeeroul customer service:

• Email: customer.service@jeeroul.com.my
• Phone / WhatsApp: +60 16-253 0528
• Address: 28, Lorong Kampar KU1, 41300 Klang, Selangor, Malaysia.